2023/182 - Hantering av felanmälan
To participate visit Kommers Annons eLite and register interest. You may need to create a user account at Kommers Annons eLite if you do not already have one.
1. Contracting authority or entity
Official name
SRV återvinning AB
National registration number
556053-7515
Telephone
Email address
Joint procurement
No
Type of contracting authority or entity
Public undertaking, controlled by a local authority
Organisation role
Buyer
Main activity
Environmental protection
The contract is awarded by a central purchasing body
No
The procurement is conducted on behalf of an other entity
No
2. Object
Title
Hantering av felanmälan
Reference number
2023/182
Description
Leverantören ska tillhandahålla en fullständig kundservicefunktion i syfte att hantera felanmälan. Leverantören ska bland annat hantera inkommande samtal, svara på kunders frågor, ta emot felanmälan via digitala flöden och hantera samtliga inkomna ärenden i SRV:s verksamhetssystem gällande SRV:s återvinningstationer samt vägleda kunder med rätt information.
Main CPV-code
79342300-6 Kundservice
Contract nature
Services
Estimated value
1,000.00
Information about lots
No lots
Additional CPV codes
79342300-6 - Kundservice
Place of performance (NUTS-code)
SE110 Stockholms län
Contract period start
2/1/2024
Contract period end
1/31/2028
Options enabled
No
Options description
3. Legal, economic, financial and technical information
Legal basis
LOU
Environmental requirements
Social requirements
Innovative requirements
Sheltered employment
Reserved procurement
Subject to law on procurement statistics
Yes
4. Procedure
Type of procedure
Other single stage procedure
Is direct procurement?
No
An electronic auction will be used
No
Accelerated procedure
No
A dynamic purchasing system is used
No
Information about dynamic purchasing system
The procurement concerns a framework agreement
No
Framework agreement type (if applicable)
Time limit for receipt of tenders or requests to participate
11/23/2023
Tender valid till
5/23/2024
6. Complementary info
National procurement number
KA13786
Date for initial dispatch of the notice
11/1/2023
TED Notice number