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SN-2025-1946 - Support och underhåll av telefoniplattform

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Sweden: IT services: consulting, software development, Internet and support
Support och underhåll av telefoniplattform

Contract or concession notice – standard regime

1. Buyer

1.1 Buyer

Official name: Stadskontoret
Legal type of the buyer: Regional authority
Activity of the contracting authority: General public services

2. Procedure

2.1 Procedure

Title: Support och underhåll av telefoniplattform
Description: Uppdraget avser att för Malmö stads räkning tillhandahålla support, underhåll och licenser för stadens befintliga telefoniplattform bestående av Cisco Unified Communications Manager samt Cisco Unified Contact Center Express Premium/Enhanced.
Procedure identifier: 9dfea693-7a3b-4f49-a529-be281fe44131
Internal identifier: SN-2025-1946
Type of procedure: Open
The procedure is accelerated: no

2.1.1 Purpose

Main nature of the contract: Services
Main classification (cpv): 72000000 IT services: consulting, software development, Internet and support
Additional classification (cpv): 72220000 Systems and technical consultancy services

2.1.2 Place of performance

Country subdivision (NUTS): Skåne län (SE224)
Country: Sweden
Additional information: -

2.1.3 Value

Estimated value excluding VAT: 12 000 000 Swedish krona

2.1.4 General information

Legal basis:
Directive 2014/24/EU

2.1.6 Grounds for exclusion

Sources of grounds for exclusion: Procurement Document

5. Lot

5.1 Lot technical ID: LOT-0001

Title: Support och underhåll av telefoniplattform
Description: Uppdraget avser att för Malmö stads räkning tillhandahålla support, underhåll och licenser för stadens befintliga telefoniplattform bestående av Cisco Unified Communications Manager samt Cisco Unified Contact Center Express Premium/Enhanced.
Internal identifier: Support och underhåll av telefoniplattform

5.1.1 Purpose

Main nature of the contract: Services
Main classification (cpv): 72000000 IT services: consulting, software development, Internet and support
Additional classification (cpv): 72220000 Systems and technical consultancy services

5.1.2 Place of performance

Country subdivision (NUTS): Skåne län (SE224)
Country: Sweden
Additional information: -

5.1.3 Estimated duration

Start date: 01/04/2026
Duration end date: 03/04/2028

5.1.5 Value

Estimated value excluding VAT: 12 000 000 Swedish krona

5.1.6 General information

Reserved participation: Participation is not reserved.
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): yes

5.1.7 Strategic procurement

Aim of strategic procurement: No strategic procurement

5.1.9 Selection criteria

Sources of selection criteria: Procurement Document

5.1.10 Award criteria

Criterion:
Type: Price

5.1.11 Procurement documents

5.1.12 Terms of procurement

Terms of submission:
Electronic submission: Required
Languages in which tenders or requests to participate may be submitted: Swedish
Electronic catalogue: Not allowed
Deadline for receipt of tenders: 06/02/2026 23:59 +01:00
Deadline until which the tender must remain valid: 180 Day
Terms of contract:
The execution of the contract must be performed within the framework of sheltered employment programmes: No
Electronic invoicing: Required
Electronic ordering will be used: no
Electronic payment will be used: yes

5.1.15 Techniques

Framework agreement:
No framework agreement
Information about the dynamic purchasing system:
No dynamic purchase system

5.1.16 Further information, mediation and review

Review organisation: Förvaltningsrätten i Malmö
Information about review deadlines: Se upphandlingsdokumenten
Organisation providing additional information about the procurement procedure: Stadskontoret
Organisation providing more information on the review procedures: Förvaltningsrätten i Malmö

8. Organisations

8.1 ORG-0001

Official name: Stadskontoret
Registration number: 212000-1124
Postal address: August Palms Plats 1
Town: Malmö
Postcode: 205 80
Country subdivision (NUTS): Skåne län (SE224)
Country: Sweden
Contact point: Pawel Alm
Telephone: 0046729734846
Roles of this organisation:
Buyer
Organisation providing additional information about the procurement procedure

8.1 ORG-0002

Official name: Förvaltningsrätten i Malmö
Registration number: 202100-2742
Postal address: Kalendegatan 6
Town: Malmö
Postcode: 21135
Country subdivision (NUTS): Skåne län (SE224)
Country: Sweden
Telephone: +46 40353500
Roles of this organisation:
Review organisation
Organisation providing more information on the review procedures

Notice information

Notice identifier/version: ff83b38f-7095-4d66-beba-a619da24083f - 01
Form type: Competition
Notice type: Contract or concession notice – standard regime
Notice dispatch date: 18/12/2025 10:27 +01:00
Languages in which this notice is officially available: Swedish