1.1 Buyer
Official name: Trafikverket Myndighet
Legal type of the buyer: Central government authority
Activity of the contracting authority: General public services
KOM-419850 - Upphandling av callcenter av akut telefoni nätter, helger och röda dagar
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Sweden: Telephone-answering services
Upphandling av callcenter av akut telefoni nätter, helger och röda dagar
Contract or concession award notice – standard regime
1. Buyer
2. Procedure
2.1 Procedure
Title: Upphandling av callcenter av akut telefoni nätter, helger och röda dagar
Description: Uppdraget består av bemanning av Trafikverkets akutlina via telefon utanför kontorstid, för mottagande, registrering och hantering av akuta ärenden inom väg, järnväg och färja. Uppdraget består av följande: Arbetsuppgifter omfattar mottagande av samtal, prioritering av ärenden, registrering i Trafikverkets system, informationsgivning samt hänvisning av ej akuta ärenden till dagtid.
Procedure identifier: 8b06d15a-c324-4087-86fb-0e3d6d4b361b
Internal identifier: KOM-419850
Type of procedure: Open
The procedure is accelerated: no
2.1.1 Purpose
Main nature of the contract: Services
Main classification (cpv): 79510000 Telephone-answering services
Additional classification (cpv): 45232311 Roadside emergency telephone lines
2.1.2 Place of performance
Country subdivision (NUTS): Stockholms län (SE110)
Country: Sweden
Additional information: -
2.1.2 Place of performance
Country subdivision (NUTS): Uppsala län (SE121)
Country: Sweden
Additional information: -
2.1.2 Place of performance
Country subdivision (NUTS): Södermanlands län (SE122)
Country: Sweden
Additional information: -
2.1.2 Place of performance
Country subdivision (NUTS): Östergötlands län (SE123)
Country: Sweden
Additional information: -
2.1.2 Place of performance
Country subdivision (NUTS): Örebro län (SE124)
Country: Sweden
Additional information: -
2.1.2 Place of performance
Country subdivision (NUTS): Västmanlands län (SE125)
Country: Sweden
Additional information: -
2.1.2 Place of performance
Country subdivision (NUTS): Jönköpings län (SE211)
Country: Sweden
Additional information: -
2.1.2 Place of performance
Country subdivision (NUTS): Kronobergs län (SE212)
Country: Sweden
Additional information: -
2.1.2 Place of performance
Country subdivision (NUTS): Kalmar län (SE213)
Country: Sweden
Additional information: -
2.1.2 Place of performance
Country subdivision (NUTS): Gotlands län (SE214)
Country: Sweden
Additional information: -
2.1.2 Place of performance
Country subdivision (NUTS): Blekinge län (SE221)
Country: Sweden
Additional information: -
2.1.2 Place of performance
Country subdivision (NUTS): Skåne län (SE224)
Country: Sweden
Additional information: -
2.1.2 Place of performance
Country subdivision (NUTS): Hallands län (SE231)
Country: Sweden
Additional information: -
2.1.2 Place of performance
Country subdivision (NUTS): Västra Götalands län (SE232)
Country: Sweden
Additional information: -
2.1.2 Place of performance
Country subdivision (NUTS): Värmlands län (SE311)
Country: Sweden
Additional information: -
2.1.2 Place of performance
Country subdivision (NUTS): Dalarnas län (SE312)
Country: Sweden
Additional information: -
2.1.2 Place of performance
Country subdivision (NUTS): Gävleborgs län (SE313)
Country: Sweden
Additional information: -
2.1.2 Place of performance
Country subdivision (NUTS): Stockholms län (SE110)
Country: Sweden
Additional information: -
2.1.2 Place of performance
Country subdivision (NUTS): Stockholms län (SE110)
Country: Sweden
Additional information: -
2.1.2 Place of performance
Country subdivision (NUTS): Stockholms län (SE110)
Country: Sweden
Additional information: -
2.1.2 Place of performance
Country subdivision (NUTS): Stockholms län (SE110)
Country: Sweden
Additional information: -
2.1.3 Value
Estimated value excluding VAT: 6 400 000 Swedish krona
2.1.4 General information
Legal basis:
Directive 2014/24/EU
5. Lot
5.1 Lot technical ID: LOT-0001
Title: Upphandling av callcenter av akut telefoni nätter, helger och röda dagar
Description: Uppdraget består av bemanning av Trafikverkets akutlina via telefon utanför kontorstid, för mottagande, registrering och hantering av akuta ärenden inom väg, järnväg och färja. Uppdraget består av följande: Arbetsuppgifter omfattar mottagande av samtal, prioritering av ärenden, registrering i Trafikverkets system, informationsgivning samt hänvisning av ej akuta ärenden till dagtid.
Internal identifier: Upphandling av callcenter av akut telefoni nätter, helger och röda dagar
5.1.1 Purpose
Main nature of the contract: Services
Main classification (cpv): 79510000 Telephone-answering services
Additional classification (cpv): 45232311 Roadside emergency telephone lines
5.1.2 Place of performance
Country subdivision (NUTS): Stockholms län (SE110)
Country: Sweden
Additional information: -
5.1.2 Place of performance
Country subdivision (NUTS): Uppsala län (SE121)
Country: Sweden
Additional information: -
5.1.2 Place of performance
Country subdivision (NUTS): Södermanlands län (SE122)
Country: Sweden
Additional information: -
5.1.2 Place of performance
Country subdivision (NUTS): Östergötlands län (SE123)
Country: Sweden
Additional information: -
5.1.2 Place of performance
Country subdivision (NUTS): Örebro län (SE124)
Country: Sweden
Additional information: -
5.1.2 Place of performance
Country subdivision (NUTS): Västmanlands län (SE125)
Country: Sweden
Additional information: -
5.1.2 Place of performance
Country subdivision (NUTS): Jönköpings län (SE211)
Country: Sweden
Additional information: -
5.1.2 Place of performance
Country subdivision (NUTS): Kronobergs län (SE212)
Country: Sweden
Additional information: -
5.1.2 Place of performance
Country subdivision (NUTS): Kalmar län (SE213)
Country: Sweden
Additional information: -
5.1.2 Place of performance
Country subdivision (NUTS): Gotlands län (SE214)
Country: Sweden
Additional information: -
5.1.2 Place of performance
Country subdivision (NUTS): Blekinge län (SE221)
Country: Sweden
Additional information: -
5.1.2 Place of performance
Country subdivision (NUTS): Skåne län (SE224)
Country: Sweden
Additional information: -
5.1.2 Place of performance
Country subdivision (NUTS): Hallands län (SE231)
Country: Sweden
Additional information: -
5.1.2 Place of performance
Country subdivision (NUTS): Västra Götalands län (SE232)
Country: Sweden
Additional information: -
5.1.2 Place of performance
Country subdivision (NUTS): Värmlands län (SE311)
Country: Sweden
Additional information: -
5.1.2 Place of performance
Country subdivision (NUTS): Dalarnas län (SE312)
Country: Sweden
Additional information: -
5.1.2 Place of performance
Country subdivision (NUTS): Gävleborgs län (SE313)
Country: Sweden
Additional information: -
5.1.2 Place of performance
Country subdivision (NUTS): Stockholms län (SE110)
Country: Sweden
Additional information: -
5.1.2 Place of performance
Country subdivision (NUTS): Stockholms län (SE110)
Country: Sweden
Additional information: -
5.1.2 Place of performance
Country subdivision (NUTS): Stockholms län (SE110)
Country: Sweden
Additional information: -
5.1.2 Place of performance
Country subdivision (NUTS): Norrbottens län (SE332)
Country: Sweden
Additional information: -
5.1.3 Estimated duration
Start date: 01/04/2026
Duration end date: 31/03/2028
5.1.5 Value
Estimated value excluding VAT: 6 400 000 Swedish krona
5.1.6 General information
Procurement Project not financed with EU Funds.
The procurement is covered by the Government Procurement Agreement (GPA): yes
5.1.7 Strategic procurement
Aim of strategic procurement: No strategic procurement
5.1.10 Award criteria
Criterion:
Type: Price
Description: Pris
Description of the method to be used if weighting cannot be expressed by criteria: Pris
5.1.15 Techniques
Framework agreement:
No framework agreement
Information about the dynamic purchasing system:
No dynamic purchase system
5.1.16 Further information, mediation and review
Review organisation: Förvaltningsrätten i Falun
Information about review deadlines: Se upphandlingsdokumenten
Organisation providing additional information about the procurement procedure: Trafikverket Myndighet
Organisation providing more information on the review procedures: Förvaltningsrätten i Falun
6. Results
Value of all contracts awarded in this notice: 5 000 000 Swedish krona
6.1 Result lot ldentifier: LOT-0001
At least one winner was chosen.
6.1.2 Information about winners
Winner:
Official name: H1 Communication AB
Tender:
Tender identifier: 2
Identifier of lot or group of lots: LOT-0001
Value of the tender: 5 000 000 Swedish krona
Subcontracting: Not yet known
Contract information:
Identifier of the contract: Contract 473940 (0001)
Date on which the winner was chosen: 13/02/2026
Date of the conclusion of the contract: 24/02/2026
6.1.3 Non-winning tenderers:
Tenderer:
Official name: Dynava AB
Tenderer:
Official name: Aktiebolaget Grupplarm
Tenderer:
Official name: Catch Me AB (publ)
6.1.4 Statistical information
Received tenders or requests to participate:
Type of received submissions: Tenders
Number of tenders or requests to participate received: 4
8. Organisations
8.1 ORG-0001
Official name: Trafikverket Myndighet
Registration number: 202100-6297
Postal address: Fakturahantering
Town: BORLÄNGE
Postcode: 781 89
Country subdivision (NUTS): Dalarnas län (SE312)
Country: Sweden
Contact point: Victoria Käll
Telephone: 072-085 19 75
Roles of this organisation:
Buyer
Organisation providing additional information about the procurement procedure
8.1 ORG-0002
Official name: Förvaltningsrätten i Falun
Registration number: 202100-2742
Postal address: Kullen 4
Town: Falun
Postcode: 79131
Country subdivision (NUTS): Dalarnas län (SE312)
Country: Sweden
Telephone: +46 233830000
Roles of this organisation:
Review organisation
Organisation providing more information on the review procedures
8.1 ORG-0003
Official name: H1 Communication AB
Size of the economic operator: Medium
Registration number: 556730-0610
Postal address: Öneslingan
Town: Frösön
Postcode: 83127
Country subdivision (NUTS): Jämtlands län (SE322)
Country: Sweden
Contact point: Marie Kågeman
Telephone: 0761091756
Roles of this organisation:
Tenderer
Winner of these lots: LOT-0001
8.1 ORG-0004
Official name: Dynava AB
Registration number: 556433-7417
Postal address: Kyrkogatan 19
Town: Lund
Postcode: 22222
Country subdivision (NUTS): Skåne län (SE224)
Country: Sweden
Contact point: Fredrik Pihl
Roles of this organisation:
Tenderer
8.1 ORG-0005
Official name: Aktiebolaget Grupplarm
Registration number: 556109-5430
Postal address: Björkhemsvägen 25
Town: Kristianstad
Postcode: 29154
Country subdivision (NUTS): Skåne län (SE224)
Country: Sweden
Contact point: Marcus Östman
Telephone: 0709103851
Roles of this organisation:
Tenderer
8.1 ORG-0006
Official name: Catch Me AB (publ)
Registration number: 559391-6264
Postal address: Djulögtaan 46A
Town: Katrineholm
Postcode: 64132
Country subdivision (NUTS): Södermanlands län (SE122)
Country: Sweden
Contact point: Poyan Sandnell
Telephone: 0761440939
Roles of this organisation:
Tenderer
Notice information
Notice identifier/version: 927efdee-6d60-4dfd-8bcc-7ec9b28bbbad - 01
Form type: Result
Notice type: Contract or concession award notice – standard regime
Notice dispatch date: 25/02/2026 11:30 +01:00
Languages in which this notice is officially available: Swedish